• Full Time
• Location - Nerang
• On-the-job training and development
• Help make a positive impact on people’s lives

About Us

Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 35 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.

We currently have an opportunity for a passionate individual to join our team as Jobs Advisor within our Digital Services team.

The Role - A Day in the Life of a Jobs Advisor - Digital

As a Jobs Advisor - Digital you will engage with customers through various digital media platforms (e.g. phone, text, MS Teams) to ensure they remain actively engaged throughout their journey to obtain sustainable employment. You will be contacting customers regularly to develop strong working relationships and liaising with internal departments to identify and refer them to suitable employment and training opportunities.

Your Key Responsibilities will include;

• Providing high level personalised support and service to our customers
• Actively promoting ETC’s services to local industry, employers and jobseekers
• Assess suitability for opportunities and refer customers to external employers and/or internal training opportunities that will support them finding sustainable employment
• Achieve agreed objectives and targets

Criteria for Success

• Customer service skills and/or experience
• Exceptional communication skills
• A high level of computer literacy
• A passion for helping others
• A current, clear National Police Check
• A current Working With Children Check / QLD Blue Card

Why work for ETC

We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;

• Join us and benefit from an 8-day holiday break during Christmas!
• Above Awards and competitive salaries
• Salary packaging to increase your take home pay
• An extra week of paid leave after 5 years of service
• A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO).
• Working from home options if applicable to the role
• Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
• Innovative staff reward and recognition program including paid days off
• Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
• Discounted accommodation and travel offers
• Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
• Access to free Employee Assistance Program for you and your family

We consider our employees as the heartbeat of our organisation. If you’re interested a rewarding career where you can enrich and change people's lives, we want to hear from you!

How to Apply

Click the "Apply Now" button and upload your Resume and Cover Letter (saved as ONE document) to our recruitment portal and complete the online application form.

Applications must be submitted through ETC’s recruitment portal to be considered for the role therefore emailed applications will not be accepted.

Applications close:

Friday 6th December 2024 at 11:59pm. Please be advised that ETC reserves the right to close applications early if a suitable candidate is identified prior to the close date.

More information

For more information about this role, please contact Jaymee Faafou - Operations Manager via email [email protected] 

For more information about ETC please visit https://etcltd.com.au/

Our Culture

We are an equal opportunity employer and promote great working conditions.  ETC respects diversity in all people and actively encourages applications from all minority groups. We believe that a diverse workforce not only reflects the communities we serve, but also leads to better outcomes for our employees, customers and stakeholders.

Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carries out a variety of checks including, reference checks and compulsory psychometric assessments throughout the shortlisting process. A current National Police Check and Working With Children Check or Blue Card must be provided prior to commencing employment.

ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations

We are dedicated to providing an inclusive and accessible recruitment process. If you require any accommodations or adjustments, please let us know via email [email protected] and we will work with you to meet your specific needs.  

Our Reference: RA24239